HTC Sensation reset

Solved: How to reset HTC Sensation hard reset: With the phone turned off, press and hold the VOLUME DOWN button, and then...

Restarting or factory resetting your  Sensation  phone

Restarting your phone (soft reset)
If your phone is running slower than normal, an application is not performing properly, or your phone becomes unresponsive, try restarting your phone and see if that helps solve the problem.

If the display is off, press the POWER button to turn it back on.
Unlock your phone if the Lock screen is displayed.
Press and hold the POWER button, and then tap Restart.
When asked to confirm, tap Restart.
If you can’t restart the phone following the above steps, remove the battery, wait for a few seconds, reinsert the battery, and then turn the phone on.

Performing a HTC Sensation factory reset using phone buttons keys

If you can’t turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

If you’re passing your phone on to someone else or your phone has a persistent problem that cannot be solved, you can do a factory reset (also called a hard reset). This returns your phone to the state it was in before the first time you turned it on.
Factory reset will not erase the data and files that are on the storage card.
Factory reset is not a step to be taken lightly. It’ll permanently delete all your data and customized settings, and will remove any applications you’ve downloaded and installed. Be sure to back up any data and files you want to keep before you do a factory reset.

Performing a HTC Sensation factory reset via settings

From the Home screen, press MENU, and then tap Settings.
Tap SD & phone storage > Factory data reset.
On the Factory data reset screen, tap Reset phone, and then tap Erase everything.

HTC Touch Pro

HTC Touch Pro Soft reset

Resetting Your Device

Occasionally, you may need to reset your device. A soft (or normal) reset of your device clears all active program memory and shuts down all active programs. This can be useful when your device is running slower than normal, or a program is not performing properly. A soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work
will be lost.

To perform a soft reset

1. Pull out the stylus.
2. Use the stylus tip to press the RESET button located at the bottom of the device. Your device restarts and displays the Home screen.

HTC Touch Pro hard reset

You can also perform a hard reset (also known as a full reset). A hard
reset should only be performed if a normal reset does not solve a system
problem. After a hard reset, the device is restored to its default settings—
the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile® software and other pre-installed programs will remain.

Warning! Your device will be set back to factory default settings. Make sure that any additional installed programs and/or user data have been backed up before you perform a hard reset.


Important If Encrypt files when placed on a storage card is enabled, backup all files from the storage card before using Clear Storage, hard reset, or updating the ROM system software. Otherwise you will no longer be able to access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer files between your storage card and computer. After the procedure, copy your files back to the storage card.

To perform a hard reset

1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and ENTER buttons, then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see this message on the screen:



4. Release the VOLUME DOWN and ENTER buttons, then press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.

Clear Storage

You can also use Clear Storage to reset your device back to factory default settings.

1. On the Home screen, slide to the Settings tab and then tap All Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.

HTC Touch Viva Opal

HTC Touch Viva Opal Soft reset

Resetting HTC Opal

Occasionally, you may need to reset your device. A soft (or normal) reset of your device clears all active program memory and shuts down all active programs. This can be useful when your device is running slower than normal, or a program is not
performing properly. A soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work will be lost.

To perform a soft reset
1. Pull out the stylus.
2. Remove the back cover.
3. Use the stylus tip to press the red RESET button located at the top,
back of the device. Your device restarts and displays the Home screen.

Touch Viva Hard reset

You can also perform a hard reset (also known as a full reset). A hard reset shouldonly be performed if a normal reset does not solve a system problem. After a hard reset, the device is restored to its default settings—the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile® software and other pre-installed programs will remain.
Warning! Your device will be set back to factory default settings. Make sure that any additional installed programs and/or user data have been backed up before you perform a hard reset.

Important If Encrypt files when placed on a storage card is enabled, backup all files from the storage card before using Clear Storage, hard reset, or updating the ROM system software. Otherwise you will no longer be able to access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer files between your storage card and computer. After the procedure, copy your files back to the storage card.

To perform a HTC Touch Viva Opal hard reset

1. Remove the back cover and then pull out the stylus.
2. With the device turned on, press and hold the TALK/SEND and END buttons, then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the TALK/SEND and END buttons until you see this message on the screen:

4. Release the TALK/SEND and END buttons, then press the TALK/SEND button
to perform the hard reset, or press any other button to cancel the reset.

Clear Storage
You can also use Clear Storage to reset your device back to factory default settings.
1. On the Home screen, slide to the Settings tab and then tap All Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.

HTC Trinity (P3600) reset

Resetting Your Pocket PC Phone

Occasionally, you may need to reset your device. A normal (or soft) reset of your device clears all active program memory and shuts down all active programs. This can be useful when your device is running slower than normal, or a program is not performing properly. A soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work will be lost. You can also perform a hard reset (also known as a full reset). A hard reset should be performed only if a normal reset does not solve a system problem. After a hard reset, the device is restored to its default settings — the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile software and other pre-installed programs will remain.

To perform a soft reset

• Use the stylus to press the RESET button found at the bottom center part of your device. Your device restarts and displays the Today screen.

 

To perform a hard reset

1. Press and hold the Left SOFT KEY and the Right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom center part of your device.
2. Release the stylus, but continue pressing the two soft key buttons. Release them only when you see the following message on your device screen: “Press SEND to restore factory default, press END to quit.“
3. Press on your device. 
   Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.

HTC TyTN Hermes reset

HTC TyTN soft reset

Resetting Your Pocket PC Phone

Occasionally, you may need to reset your device. A normal (or soft) reset of your device clears all active program memory and shuts down all active programs. This can be useful when your device is running slower than normal, or a program is not performing properly. A soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work will be lost. You can also perform a hard reset (also known as a full reset). A hard reset should be performed only if a normal reset does not solve a system problem. After a hard reset, the device is restored to its default settings — the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile software and other pre-installed programs will remain.

To perform a soft reset

• Use the stylus to lightly press and hold the RESET button onthe bottom of your device. Your device restarts and displays the Today screen.

 

HTC Kaiser TyTN II P4550

HTC Kaiser soft reset

Resetting Your Device

Occasionally, you may need to reset your device. A soft (or normal) reset of your device clears all active program memory and shuts down all active programs. This can be useful when your device is running slower than normal, or a program is not performing properly. A soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work will be lost.

To perform a soft reset

Use the stylus to press the RESET button found at the bottom of your device. Your device restarts and displays the Today screen.

HTC Kaiser hard reset

You can also perform a hard reset (also known as a full reset). A hard reset should be performed only if a normal reset does not solve a system problem. After a hard reset, the device is restored to its default settings - the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile® software and other pre-installed programs will remain.

Important If Encrypt files placed on storage cards is or was enabled before, then backup all files from the storage card before using Clear Storage, hard reset or updating the ROM system software. Otherwise you will no longer be able to access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer files between your storage card and computer. After the procedure, copy your files back to the storage card.

To perform a hard reset using device keys

1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device.
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:

3. Release the two SOFT KEYs, and then press the button on your device.
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.

To perform a hard reset using Clear Storage

1. Tap Start > Settings > System tab > Clear Storage.
2. Type “1234” in the box and   tap YES.

HTC Universal reset

HTC Universal Soft reset

Resetting Your Pocket PC Phone

Occasionally you may need to reset your Pocket PC Phone. A normal (or soft) reset of your device clears all active program memory and
shuts down all active programs. This can be useful when the device is running slower than normal, or a program is not performing properly. A
soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work will
be lost.
You can also perform a hard reset (also known as a full reset). A hard reset should be performed only if a normal reset does not solve a
system problem. After a hard reset, the device is restored to its default settings—the way it was when you first purchased it and turned it
on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software
and other pre-installed programs will remain.

HTC Universal Soft reset

To perform a HTC Universal soft reset

• Use the stylus to lightly press and hold the RESET button on the left side of your device.
The device restarts and displays the Today screen.

Warning! Always turn off your device before performing a soft reset or installing/replacing the battery and SIM card.

HTC Universal hard reset

To perform a HTC Universal hard reset

• Press and hold both SOFT KEYS shown enclosed by circles in the picture below. Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the left side of your device. Press either 0 to restore to factory default or X to exit the hard reset process.

HTC Vox (S710) reset

Resetting Your Phone

Resetting your phone will remove all the data from its memory and restore the phone back to the factory default settings.

WARNING! All your data will be deleted, it is recommended that you back up your data first before resetting your phone.

To reset your phone

1. Click Start > Expert > Clear Storage.
2. Follow the on-screen instructions to reset the phone.

The phone will restart after it has been reset.

The phone will restart after it has been reset.

HTC S710 Hard reset with keys
Turn off your phone, then press both SOFT KEYS and press POWER button.
Release SOFT KEYS.
Press the GREEN PHONE button for hard reset confirmation.

HTC Wildfire reset

HTC Wildfire hard reset

Solved: How to hard reset HTC Wildfire: With the phone turned off, press and hold the VOLUME DOWN button, and then...

Restarting or factory resetting your HTC Wildfire phone

If your phone becomes unresponsive or sluggish, try restarting your phone and see if that helps.
In case your phone has a persistent problem that cannot be solved, the last resort is to do a factory reset.

Restarting your HTC Wildfire phone (soft reset)

If your phone is running slower than normal, an application is not performing properly, or your phone becomes unresponsive,
try restarting your phone and see if that helps solve the problem.
To restart your phone, simply turn it off and back on. If pressing and holding the POWER button doesn’t work, then remove the battery,
wait for a few seconds, reinsert the battery, and then turn the phone on.

Performing a HTC Wildfire factory reset (Wildfire hard reset)

HTC Wings (S730) reset

HTC Wings S730 Soft reset

Restarting your Phone
Restart your phone when a program is not performing properly or the phone is not responding to any keypresses.

To restart the phone

1. Remove the battery.  
2. Wait for three seconds, then reinsert the battery and turn on your phone.

WARNING! If the phone is restarted while a program is running, unsaved work will be lost.

HTC Wings S730 Hard reset

Press and hold both soft buttons + press POWER button for 1 sec.

Resetting your Phone

Resetting your phone will remove all the data from its memory and restore the phone back to the factory default settings.
Important If Encrypt files placed on storage cards is or was enabled before, then backup all files from the storage card before using Clear Storage, performing a hard reset, or updating the ROM system software. Otherwise you will no longer be able to access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer files between your storage card and computer. After the procedure, copy your files back to the storage card.

WARNING! All your data will be deleted, it is recommended that you back up your data first before resetting your phone.

To reset your phone

1. Click Start > Expert > Clear Storage. 
2. Follow the on-screen instructions to reset the phone. The phone will restart after it has been reset.

HTC Wizard (Prodigy) reset

Resetting Your HTC Wizard

Occasionally you may need to reset your Wizard. A normal (or soft) reset
of your device clears all active program memory and shuts down all
active programs. This can be useful when the device is running slower
than normal, or a program is not performing properly. A soft reset is
also necessary after the installation of some programs. If a soft reset is
performed when programs are running, unsaved work will be lost.
You can also perform a hard reset (also known as a full reset). A hard
reset should be performed only if a normal reset does not solve a
system problem. After a hard reset, the device is restored to its default
settings � the way it was when you first purchased it and turned it
on. Any programs you installed, data you entered, and settings you
customized on the device will be lost. Only Windows Mobile software
and other pre-installed programs will remain.

To perform a soft reset

� Use the stylus to lightly press and hold the RESET button on
the left side of your device. The device restarts and displays the
Today screen.

Warning! Always turn off your device before performing a soft reset or
installing/replacing the battery and SIM card.

To perform a hard reset

1. Press and hold the Comm Manager button and Voice Command
button on the device. At the same time, use the stylus to lightly
press the RESET button.

2. Keep the Comm Manager button and Voice Command button
pressed, and the following message will appear on the screen:



3. Release the two buttons, and press the Send button to perform a
hard reset.

HTC Oxygen (S310) reset

Restarting your Phone - Soft reset 
Occasionally, you may want to restart your phone, for example, when a program is not performing properly or the phone does not respond to any key presses.
To restart the phone

1. Remove the battery. 
2. Reinsert the battery and turn on your phone.

Warning! If the phone is restarted while a program is running, unsaved work will
be lost.
Resetting your Phone - Hard reset 
Resetting your phone will remove all the data from its memory which include contacts, tasks, calendar appointments and more, and restore the phone back to the factory default settings.
To reset your phone

1. Click Start > Accessories > Clear Storage. 
2. Follow the on-screen instructions to reset the phone. The phone will restart after it has been res

HTC MTeoR (Breeze) reset

Restarting your Phone
Occasionally, you may want to restart your phone, for example, when a program is not performing properly or the phone does not respond to any keypresses.
To restart the phone - Soft reset 

1. Remove the battery. 
2. Reinsert the battery and turn on your phone.

WARNING! If the phone is restarted while a program is running, unsaved work will be lost.
Replace the battery

1. Align the exposed metal contacts on the edge of the battery with the prongs in the body of the phone then gently push the top of the battery into place. 
2. Slide the cover on the phone.

Resetting your Phone
Resetting your phone will remove all the data from its memory which include contacts, tasks, calendar appointments, and more, and restore the phone back to the factory default settings.
WARNING! All your data will be deleted, it is recommended that you back up your
data first before resetting your phone.
To reset your phone - Hard reset 

1. Click Start > Accessories > Clear Storage. 
2. Follow the on-screen instructions to reset the phone.

The phone will restart after it has been reset

HTC Magician reset

Find out how to hard reset HTC Magician: Press and hold the power button, and then use the..

Resetting Your Pocket PC Phone

(HTC Magician, Qtek S100, i-Mate Jam, Dopod 818, O2 XDA-II Mini, T-Mobile MDA Compact, Orange SPV M500
Vodafone v1620/VPA III)
You can perform a soft reset or a full reset. During a soft reset, the device is restarted and only some data in opened programs may be lost. However, a full reset turns the battery off, returns the device to its original factory settings, and deletes all programs, files, contacts and other information you have saved to the device. Therefore, it is extremely important to back up data to a storage card or your computer on a regular basis in the event that a full reset has to be performed.
To perform a soft reset
If your Pocket PC Phone responds slowly, stops responding, or freezes, you can soft reset it. A soft reset causes the Pocket PC Phone to restart and re-adjust memory allocation. Unsaved data in any opened applications may be lost. Use the stylus to press and hold the Reset button, as shown below.

To perform a T-Mobile Compact full reset

A full device reset clears memory, deletes all data and restores the Pocket PC Phone to its default settings. Programs installed at the factory remain, erasing all data that you have created and programs you have installed. Press and hold the power button, and then use the stylus to press the soft reset button at the same time. Be sure you have backed up all your data in a SD card or on your PC before performing a full reset.

HTC Magic

Resetting the HTC Magic

Resetting the phone deletes all data, including downloaded applications, and the phone back to its initial state—the state before you turned on the phone for the first time.
Important Make sure to back up important data you have on the phone before you perform a factory data reset.

To reset the phone


1. Press HOME > MENU, then touch Settings.
2. Scroll down the screen, then touch SD card & phone storage.
3. Navigate to the Internal phone storage section, then touch Factory data reset.
4. On the Factory data reset screen, touch Reset phone and then touch Erase everything.

( To reset the HTC Magic phone using phone buttons scroll down)

HTC Magic hard reset

Factory reset

HTC Love (P3350) reset

Resetting Your Pocket PC Phone

Occasionally, you may need to reset your device. A normal (or soft) reset of your device clears all active program memory and shuts down all active programs. This can be useful when your device is running slower than normal, or a program is not performing properly. A soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work will be lost.

You can also perform a hard reset (also known as a full reset). A hard reset should be performed only if a normal reset does not solve a system problem. After a hard reset, the device is restored to its default settings — the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile software and other pre-installed programs will remain.

To perform a soft reset

• Use the stylus to press the RESET button found on the lower left side of your device. Your device restarts and displays the Today screen.

 

To perform a hard reset 

1. Press and hold the Left SOFT KEY and the Right SOFT KEY, and at the same time, use the stylus to press the RESET button at the lower left side of your device. 
2. Release the stylus, but continue pressing the two soft key buttons. Release them only when you see the following message on your device screen: “Press Send to restore manufacturer default, or press other keys to cancel.“ 
3. Press on your device.  Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.  

HTC Herald (P4350) reset

Resetting Your Pocket PC Phone

Occasionally, you may need to reset your device. A normal (or soft) reset of your device clears all active program memory and shuts down all active programs. This can be useful when your device is running slower than normal, or a program is not performing properly. A soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work will be lost.

You can also perform a hard reset (also known as a full reset). A hard reset should be performed only if a normal reset does not solve a system problem. After a hard reset, the device is restored to its default settings - the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile software and other pre-installed programs will remain.

To perform a soft reset

• Use the stylus to press the RESET button found on the middle left side of your device. Your device restarts and displays the Today screen.

 

To perform a hard reset

1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the middle left side of your device.
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen: This operation will delete all your personal data, and reset all settings to manufacturer default. Press Send to restore manufacturer default, or press other keys to cancel. 
3. Release the two SOFT KEYs, and then press the button on your device. Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.

HTC HD2 Leo reset

HTC HD2 Leo Soft reset 

 Resetting Your HTC HD2 Phone

Performing a HTC HD2 Leo soft reset 

Perform a soft (normal) reset to clear all active program memory and shut down all active programs. This is useful when your phone is running slower than normal, or a program is not performing properly. If a soft reset is performed when programs are running, unsaved work is lost.

1. With your thumb or finger, open the back cover by lifting up from the left side of the cover.

2. The RESET button is located at the bottom left below the battery compartment and SIM card slot. Use a small object with an unsharp, pointed tip such as a toothpick to press the RESET button.

Your phone restarts and displays the Home screen.

3. To replace the back cover, secure the right side of the back cover first and then press down the cover into place.

Performing a HTC HD2 Leo factory reset

HTC HD2 hard reset

If a normal reset does not solve a system problem, you can perform a factory reset. After a factory reset, the phone is restored to its default settings—the way it was when you first purchased it and turned it on. You will lose any programs you installed, data you entered, and settings you customized on your phone, and only Windows Mobile software and other pre-installed programs will remain.

There are two ways to do a factory reset. One way is perform a clear storage process through the phone settings. The other way is to perform a hard reset by pressing certain buttons on your phone, in cases when you are unable to start up your phone and enter the phone settings.

Warning! Your phone will be set back to factory default settings. Make sure that any additional installed programs and important data on your phone have been backed up before you perform a factory reset.

Important If Encrypt files when placed on a storage card is enabled, back up all files from the storage card before performing a factory reset (Clear Storage or hard reset) or updating the operating system. Otherwise, you will no longer be able to access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer files between your storage card and computer. After the procedure, copy your files back to the storage card.

To perform a HTC HD2 Leo hard reset with buttons

1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it. You will then see this message on the screen.

2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.

To perform a clear storage

1. On the Home screen, slide to the Settings tab and then tap Security > Factory reset.
2. Enter “1234 ” and then tap Yes.

HTC Legend

HTC Legend Soft reset

Press POWER button for 2 seconds. Choose POWER OFF device, then tap OK.

HTC Legend hard reset

Performing a hard/factory reset

You can return your phone to its original state, as it was when it left the factory. This is alsocalled a hard reset. You might want to do this if you are giving your phone to a friend or relative and you want to remove all your data first, or if your phone has a persistent problem that is not solved by powering off the phone and then powering it on again.
A factory reset is a drastic measure. It permanently erases all your personal data and customized settings, and also removes any programs you have installed. Make sure that you have backed up the information and files you want to keep.
If your phone hangs or freezes, we recommend that you do a “soft” reset instead of a hard/factory reset. To perform a soft reset, remove the battery, wait for a few seconds, and then re-install it. After
re-installing the battery, turn on the phone.

Performing a HTC Legend  factory reset via settings

The most convenient way to do a factory reset is via the phone settings.
Press HOME > MENU, then tap Settings.
Scroll down the screen, and then tap SD card & phone storage > Factory data reset.
On the Factory data reset screen, tap Reset phone, and then tap Erase everything.

Performing a HTC Legend factory reset using phone buttons

If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.

1. With the HTC Legend turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button
2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.

3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. When asked to confirm, press VOLUME UP.

 

 

HTC Gene P3400 reset

HTC Gene P3400 soft reset

Resetting Your Pocket PC Phone

Occasionally, you may need to reset your device. A normal (or soft) reset of your device clears all active program memory and shuts down all active programs. This can be useful when your device is running slower than normal, or a program is not performing properly. A soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work will be lost.

To perform a soft reset

Use the stylus to press the RESET button found on the bottom side of your device. Your device restarts and displays the Today screen.

You can also perform a hard reset (also known as a full reset). A hard reset should be performed only if a normal reset does not solve a system problem. After a hard reset, the device is restored to its default settings - the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile software and other pre-installed programs will remain.

HTC Gene P3400 hard reset

1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button.
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:

3. Release the two SOFT KEYs, and then press the TALK (Send) button on your device.

Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed